BEWARE. Employee LIED ABOUT BREAKING MY DOG'S TAIL. My mother took our dog to have his nails trimmed on Good Friday. While our dog was having his nails trimmed by the male employee, who was the only worker that day and seemed extremely overworked, my mother heard our dog scream out in pain and agony. When the dog was returned to her, the man explained that the dog's fur had got caught around the "mourle" (machine for nail trimming) and that that was what caused the dog to cry out in pain. But when we took the dog home, he was acting very strange. He didn't want to go for a walk and when we finally got him to go outside he stopped in the street and refused to move. That's when my mom inspected him, running her fingers along his body and tail and found that his tail was broken and had a deep cut.Our dog needed surgery and needed a part of his tail to be amputated. This was on Easter Sunday. Needless to say, the employee's error and decision not to tell us what happened caused our dog immense pain that went untreated for two days and caused us immense grief, stress, and financial cost for the surgery. As of today, our dog is resting but hasn't fully recovered.The only way we could prove this was if my mom caught the guy in the act. CLIENTS BEWARE. If you hear your animal cry out in pain, demand that he stop what he is doing, go in there and examine your pet immediately. Obviously, we wont be returning.
Very friendly staff. They are very knowledgeable about the animals and are very caring
This was a great find, My dog Jackie had her hair cut here and they did an absolute wonderful job. Great pet products and super friendly staff.
Nice place
Very nice
S.O.S. Minou et Pitou is a Canadian Pet Store based in Candiac, Quebec. S.O.S. Minou et Pitou is located at 69 Chemin Saint-François-Xavier, Candiac, QC J5R 4V4, Canada.
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