Best service. Knowledgeable and courteous technicians. Will definitely call again
Very honest, professional, pristine installation. I'm very glad to have found this company. Very competitive price and willing to work with my budget. Gros merci Stphane, Andr, Benoit, Marc, Tommy!
Technician was very helpful, but customer service was very bad. I called to get a quote. Called back to get an appointment within a week. Final price I paid was double the price I was told although there was no extra charge/repair to be done. Called THREE times afterwards for explanations for price. Each time I was told they would call me back the same day. They never called back after each call.
I will never use this company again. The technician was fantastic, however the customer service was some of the worst I have ever encountered. The woman that takes service calls is rude and unapologetic. I called on a Monday morning and was told someone would call me back. several hours later, no one called me so I called back and made an service appt for that afternoon. At 4:30pm no one had showed up so I called again and they said the technician probably wouldn't make it but that they would call me back to confirm 100%. No one called me so I called back and booked another appt for the following morning for 8:30am (I was told since it was the first appt that it would definitely be on time), 8:45am no one is there so I call to make sure the appt was still scheduled and was told he would be there any minute as he was on his way. 9:10am the actual technician calls and says he just leaving Candiac and will be over in 1 hour (obviously the woman at the office had no idea where our technician was). Our technician came and ordered the required parts and was supposed to come in the following morning to install at 8:30am. 9:30am no one has showed up, so we call the technician and are told only then that the part didn't come in and someone from the office was supposed to have called us the night before which no one did - we are rescheduled until the next morning. I then call the office and leave a voice message with the VP as we are very dissatisfied and no longer want to pay the full premium (which included 3 hours of labor costs for the 20 minutes of actual work and commuting). As expected, no one returns that phone call. I then call the office to QUADRUPLE check that we have an appt the next morning, and was told someone would call me back. Guess, what? No one called me. The technician called me in the evening to confirm he had the parts and arrived the following morning. My husband and I both wasted several work hours sitting at home waiting and paid a huge bill in full. I understand sometimes service calls are not on time or there are delays. But PLEASE just let your customers know so they can go on with their day.
So far, not too impressed, the technicians are probably good, however I seem to be having issues getting replies, estimate, now heading into 2 weeks, and another heat wave (humidity) expected this week.
Les Industries Perform Air Inc is a Canadian Home Goods Store based in Candiac, Quebec. Les Industries Perform Air Inc is located at 1 Avenue Liberté, Candiac, QC J5R 3X8, Canada.
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